Refund policy

SHIPPING

Shipping is a flat rate charge of $9.95 Australia-wide for our smaller items and 19.95 for our larger items. We ship orders via Australia Post or Sendle. 

 

PICK UPS

We offer a pick up service from our Kingsgrove location in Sydney. Be sure to tick the pick up option on checkout to ensure that shipping is not charged. On order confirmation a member of our team will arrange a pick up time and date that is suitable to both parties.

 

FREE DELIVERY SERVICE

We are happy to offer a free delivery service MON-FRI on the basis that someone will be there to accept the delivery. Our free delivery service is limited to a 10km radius from our Kingsgrove location.On order a member of our team will arrange a delivery time and date that is suitable to both parties.

 

PERSONALISATION WORK, CHRISTENING PACKAGES AND CANDLES

We require 3 weeks notice to complete any work that requires personalisation, should you have an urgent request please send us an email to discuss before placing order.

 

RETURNS

We have a 7 day return policy, which means- you have 7 days after receiving your item to request a return. Unfortunately after the 7 days has past we can not offer a refund or exchange

You can return your product for store credit, a different product, or a full refund to the original payment method. Please be advised that refunds may take a couple of day to appear back into your original payment method.

Please note the following exceptions to our return and exchange policy:

  • PERSONALISED PRODUCTS cannot be returned or cancelled once we have ordered in what we require to fulfil your order. Very important to check final proofs and spelling before you place your order
  • Returned items must have tags still on and be returned in original packaging
  • Returned item must be in the same condition that you received it, unworn or unused.

  • Refunds are not offered to customers who "change their mind" and no longer wish to have the item.

To initiate a return or exchange, please complete the following.

Send an email to hello@sweetbeginnings.com.au with your reason for return, your order number and description of the product/s you wish to return or exchange.

You will be responsible for paying for your own shipping costs for returning your item. All returns should be sent using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We will email you with return address details, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

DAMAGES AND ISSUES

While we take time and pride on ensuring that we wrap and package our products well for postage, unfortunately in circumstances out of our control parcels can get damaged during delivery.

Please inspect your order upon receiving and contact us within 48 hrs of receiving your order if the item is defective, damaged or if you receive the wrong item, so we can resolve the issue asap. Please be advised that if item is damaged or defective we may ask for photographic evidence.

Be assured that we also photograph parcel and content on dispatch.